Refund Terms

Introduction

Welcome to LUNENTHIS. These Refund Terms govern the conditions under which refunds are issued for products and services purchased through our website. By making a purchase, you acknowledge and agree to these terms.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

• The refund request must be made within 30 days of the original purchase date.
• The product or service was purchased directly from LUNENTHIS.
• The product or service has not been used or consumed.
• A valid receipt or proof of purchase must be provided.

Non-Refundable Items

Certain items are non-refundable and include, but are not limited to:

• Digital downloads after they have been accessed or downloaded.
• Gift cards and promotional codes.
• Services that have already been rendered or consumed.

Refund Process

To initiate a refund, please contact our customer service team at [email protected] with your order details and reason for the refund. The request will be reviewed, and our team will respond within 7 business days.

Refund Approval

If the refund is approved, it will be processed through the original payment method within 14 business days. You will receive a confirmation email once the refund has been issued.

Contact Information

If you have any questions or concerns regarding these Refund Terms, please contact us at:

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